Customer Care will have access to OnePass usernames and will have the ability to reset passwords. After a password is reset, a temporary password will be emailed to the user. Once logged in using the temporary password, the user will be prompted to create a new password. For security purposes, Customer Care does not have access to OnePass passwords.
You have control over how often you want to change it, so it is up to you.
If you are unable to reset your details by clicking on the "Forgot my username or password" link, please get in touch with Customer Care at one of the following contact points:
You can change your details at any time. Either visit https://onepass.thomsonreuters.com/ or click on the "Update an existing OnePass profile" link on the OnePass sign-in screens of the products you want to access. Log into OnePass with your existing details to make changes if you want to update your profile.
Visit https://onepass.thomsonreuters.com/ to create or update an existing OnePass profile.
