Westlaw Classic Tip: User Guides
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Westlaw UK Tip - How to access User Guides
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For academic customers, how will they be able to trace students via Single Sign On? What if registration links are sent to someone outside of the organisation?
If someone outside of the organisation is sent a link, they will be unable to access Thomson Reuters as they will not have access to the organisations sign on credentials.
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What expertise and/or software is required on the client's side?
Client will require an identity provider and the ability to manage it.
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Will there be any interruptions to my Thomson Reuters services?
Thomson Reuters will provide dual access to existing platforms so as not to disrupt users during the migration.
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How long will the process take to migrate to Single Sign On?
The implementation timeframe is dependent on the agreed SSO solution and will be determined during the consultation and planning sessions. Generally, we expect the process to complete between two and eight weeks.
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Will my organisation have the ability to manage users through its directory/identity provider?
Yes, your access to Thomson Reuters platforms will be tied to your organisation credentials.
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Frequently Asked Questions - Westlaw UK New Platform
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Why are the Chinese characters in Hong Kong judgments not appearing correctly?
When you open a file directly from Adobe Reader, you should be prompted to download a font package (see screenshot below). Please follow the link from your browser and install the package as per the instructions. You will only need to this once and...
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What do I do if I use a proxy server (or any third party services) and the new URL for IP access doesn't work?
We are aware of issues some customers have been experiencing accessing Westlaw Asia via IP authenticated links.
Customers experiencing issues have been using Proxy IPs to enable links for onsite and offsite access. Although it has been possible to...
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What is the timeout limit for the new user interface?
In response to customer feedback, we have extended the timeout limit from 30 minutes to 3 hours on the Westlaw Asia new user interface.
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